Terms and Conditions of Service

Effective Date: May 5th 2025

These Terms and Conditions (the “Agreement”) constitute a legally binding agreement between you (“Licensee,” “Member,” or “User”) and FriendsQuarters Enterprises Inc., a corporation registered in Vancouver, British Columbia, Canada (“FriendsQuarters,” “we,” “us,” or “our”). By accessing or using any of the services or products provided by FriendsQuarters, including but not limited to co-working spaces, virtual office services, event venue rentals, or any other services offered by FriendsQuarters, you agree to be bound by and comply with the terms outlined in this Agreement. If you do not agree to these Terms, you must not access or use our services. This Agreement also incorporates by reference any other policies or documents provided to you by FriendsQuarters, including but not limited to our Privacy Policy.

1. General Information

1.1 Company Name: FriendsQuarters Enterprises Inc.

1.2 Business Address: 116 W Hastings Street (Unit 200), Vancouver BC, Canada V6B 1G8

1.3 Services Provided:

  • Co-working services, including but not limited to Hotdesking, Dedicated Desks, and Private Offices, (collectively, “Co-working Services”)
  • Event venue rental services (the “Event Venue Services”)
  • Virtual office services, including the rental of a Vancouver-based business address for individuals and businesses globally (the “Virtual Office Services”)

1.4 Target Audience: FriendsQuarters primarily targets corporate clients, small businesses, remote workers, and individuals seeking flexible workspace arrangements or event venues. Our services are also available to anyone seeking to access our community and participate in various events, workshops, or networking opportunities hosted at our venue.

1.5 International Services: FriendsQuarters offers Virtual Office Services to customers globally. However, any service usage outside of Canada is subject to the applicable local laws and regulations.

2. User Accounts & Eligibility

2.1 Account Creation:

  • To access Co-working Services or become a member of FriendsQuarters, you are required to create an account with us. This account will be used to manage your membership, payments, and other services.
  • For Event Venue Services, account creation is optional, but users who choose to create an account will have access to invoicing, payment records, and event management services through their account.

2.2 Age Restrictions:

  • You must be at least 18 years of age to use our services and enter into a legally binding agreement with FriendsQuarters. If you are under the age of 18, a legal guardian must act on your behalf to purchase services or enter into an agreement with us.

2.3 Account Suspension or Termination:

  • FriendsQuarters reserves the right, at our sole discretion, to suspend or terminate your account for any of the following reasons:
    a) Breach of this Agreement or any other terms of service provided by FriendsQuarters;
    b) Failure to make timely payments for any services rendered or subscriptions purchased;
    c) Fraudulent, abusive, or unlawful behavior;
    d) Creation of duplicate accounts for the same individual, in which case we may merge the accounts into one;
    e) Violation of any applicable laws or regulations while using our services.

3. Payments & Refunds

3.1 Accepted Payment Methods:

  • We accept payments via Credit Cards, Debit Cards, and Bitcoin for online transactions.
  • In-person payments can be made via Credit and Debit cards, as well as Bitcoin.
  • For one-time payments, we also accept E-transfers.

3.2 Co-working Memberships:

  • All memberships are subject to recurring monthly payments based on the membership type selected. Membership fees are invoiced monthly, and the subscription automatically renews unless canceled in accordance with this Agreement.

  • No refunds or exchanges are provided for any membership fees. If a member wishes to cancel their membership, the cancellation must occur before the next renewal date. Failure to cancel before the renewal period will result in a charge for the upcoming period.

3.3 Payment Terms:

  • A non-refundable deposit of 30% of the total event fee is required at the time of booking to secure the event date.
  • For events scheduled more than two weeks in advance, the remaining balance is due no later than 14 days before the event date.
  • For events booked within 14 days of the event date, full payment is due at the time of booking.

3.4 Cancellation Policy:

  • Cancellations made more than 14 days before the event will receive a full refund of payments made, excluding the 30% deposit.
  • Cancellations made between 2 days and 14 days before the event will receive a 50% refund of the total payment (excluding deposit).
  • Cancellations made within 2 days of the event will not be refunded.

3.3 Event Bookings:

  • Use and Condition of premises
    a) Your rental hours/ booking times include setup and teardown, so you have to make sure you have got enough time booked for your event.
    b) Before you leave, the space must be returned to the same condition it was in when you got it. We will do a deep clean, mopping, etc. but there should not be things left behind like empty bottles, cans, food, decorations or personal items.
    c) Please make sure that all trash will be put into the trash cans.
    d) FriendsQuarters is not responsible for any personal items left behind by you, or your guests. If you do lose an item call us at +1 604 800 9848 or email us to admin@friendsquarters.com to let us know with a description of the item and we will put it aside to be picked up in the weeks after, if it was found.

  • Alcohol at the premises
    At FriendsQuarters all alcohol must be served by our own certified servers/bartenders. Our bartenders are an integral part of our team, serving as a point of contact for you, your guests, and our team.

  • Event Insurance
    a) When hosting an event at FriendsQuarters, you have to have event insurance for at least $2M in liability coverage. To set this up, use either www.eventpolicy.com or www.duuo.com or contact your own business insurance and send a copy of it to admin@friendsquarters.com.
    b). It is essential that your policy above MUST lists the following three entities as “additionally insured” otherwise the event cannot take place:
    - Friends Quarters Enterprises Inc, #200-116 West Hastings Street, Vancouver, BC V6B 1G8116 West
    - HastingsHoldings Ltd., #104-375 Water St, Vancouver, BC V6B 5C6
    - Carrera Management, #104-375 Water St, Vancouver, BC V6B 5C6

3.4 Additional Fees:

  • All prices quoted on our website or provided by FriendsQuarters are exclusive of GST, which will be added at the time of invoicing or payment.
  • Any additional services or add-ons related to events or co-working spaces (e.g., additional equipment, meeting room rental) will incur additional charges, which will be disclosed to the customer at the time of booking or invoice.

4. User Conduct & Restrictions

4.1 Rules of Conduct:

Users of our Co-working Services, Event Venue Services, and other premises are required to adhere to the following conduct standards:

  • No smoking is permitted inside the building or within the designated outdoor space (“the atrium”).
  • Loud music or excessive noise is prohibited after 11:00 PM.
  • Users must clean up after themselves and ensure that dishes are not left in sinks or public spaces.
  • Recycling and waste disposal guidelines must be followed as outlined by FriendsQuarters.
  • Users may not admit persons to the building whom they do not know or who are not authorized to be there.

4.2 Prohibited Actions:

The following actions will result in immediate suspension or termination of services:

  • Engaging in abusive or aggressive behavior toward other users or FriendsQuarters staff;
  • Committing fraud, theft, or other illegal activities on the premises or during the use of services;
  • Engaging in discriminatory conduct based on race, religion, gender, nationality, disability, or any other protected characteristic;
  • Violating any other laws or regulations while using FriendsQuarters’ services.

4.3 Resale and Redistribution:

You are prohibited from reselling or redistributing any products, services, or content provided by FriendsQuarters without prior written consent.

5. Intellectual Property

5.1 Ownership of Content:

All content provided on our platform, including text, images, videos, trademarks, and other materials, is owned by FriendsQuarters or its licensors and is protected by applicable intellectual property laws. You may not use, copy, reproduce, or distribute any of this content without our express written consent.

5.2 Use of Trademarks:

You may use FriendsQuarters’ logo, trademarks, and branding solely for the purpose of promoting events hosted at our venue or advertising our services. Any other use of FriendsQuarters' intellectual property requires prior written consent.

6. Liability & Disclaimers

6.1 Licensee’s Responsibility:

You agree that you are solely responsible for your actions, as well as the actions of your employees, contractors, and guests, while using the Co-working Services, Event Venue Services, or any other facilities provided by FriendsQuarters. FriendsQuarters shall not be liable for any personal injury, property damage, or loss that occurs during your use of the premises or services.

6.2 Indemnity:

You agree to indemnify, defend, and hold harmless FriendsQuarters, its affiliates, employees, officers, directors, agents, and representatives from and against any and all claims, damages, losses, liabilities, or expenses (including, but not limited to, legal fees) arising out of or in connection with your use of the premises, any violation of this Agreement, or any unlawful acts committed by you or your guests while on the premises.

6.3 Waiver of Liability for Personal Property:

FriendsQuarters is not responsible for any loss, theft, or damage to the personal property of you, your employees, contractors, or guests while on the premises. You are solely responsible for securing your property during your use of the premises.

6.4 No Warranties:

We do not provide any warranties, either express or implied, regarding the quality or functionality of the services or premises. You agree that your use of our services is at your own risk.

7. Dispute Resolution & Governing Law

7.1 Arbitration:

In the event of any dispute arising out of or in connection with this Agreement, the parties agree to attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved amicably, it will be submitted to binding arbitration, which shall be conducted in accordance with the applicable arbitration rules in British Columbia, Canada.

7.2 Legal Action:

If arbitration is not feasible or enforceable, the parties agree that any legal action arising from this Agreement will be brought exclusively in the courts located in Vancouver, British Columbia, Canada. You consent to the exclusive jurisdiction of such courts for any disputes not resolved through arbitration.

7.3 Governing Law:

This Agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of laws principles.

8. Privacy & Data Protection

8.1 Data Collection:

  • We collect personal data necessary for the provision of our services, including your name, email address, phone number, and, in certain cases, your physical address. We may also store communications, such as email threads and chat records, in our system.
  • By using our services, you consent to the collection and storage of your personal information as described in this Agreement and our Privacy Policy.

8.2 Data Storage & Security:

  • All personal data collected is securely stored in our Enterprise Resource Planning (ERP) system, Odoo, which is designed to comply with applicable data protection regulations.
  • We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no system can be completely secure, and while we strive to protect your personal information, we cannot guarantee the absolute security of data transmitted through the internet.

8.3 Data Sharing:

  • We will not share your personal data with third parties unless compelled to do so by applicable law, legal process, or governmental request. We may also share your data with service providers necessary to provide the services, such as payment processors, provided they comply with applicable privacy and data protection laws.

8.4 Compliance with Data Protection Laws:

  • We comply with applicable data protection regulations, including but not limited to the General Data Protection Regulation (GDPR) and the Personal Information Protection Act (PIPA) of British Columbia. We will process personal data only for purposes consistent with this Agreement and our Privacy Policy.

9. Miscellaneous

9.1 Waiver of Responsibility for Alcohol Consumption:

  • The Licensee acknowledges and agrees that FriendsQuarters is not responsible for any harm, injury, or damages resulting from the consumption of alcohol on the premises. The Licensee assumes full responsibility for ensuring compliance with all local laws, including but not limited to age restrictions and licensing requirements, relating to the serving and/or consumption of alcohol.
  • The Licensee is also responsible for ensuring that alcohol consumption is handled safely and in accordance with applicable laws.

9.2 Use of Images and Video:

  • FriendsQuarters reserves the right to take photographs or videos of the premises and any events held at the venue. These images or videos may be used for promotional purposes, both online and offline.
  • The Licensee grants FriendsQuarters the right to use these images and videos for such promotional purposes. If the Licensee wishes to take or use images or videos for commercial purposes, written consent from FriendsQuarters is required.

9.3 Updates to the Terms:

  • FriendsQuarters reserves the right to update, modify, or amend these Terms and Conditions at any time. In the event of changes, we will notify you through the contact information associated with your account or through a notice on our website.
  • All changes to the Terms will be effective immediately upon posting or as otherwise stated. Continued use of our services after any modifications signifies your acceptance of the updated Terms.

9.4 Governing Law:

  • This Agreement is governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of laws principles.

9.5 Severability:

  • If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent of the parties.

9.6 Entire Agreement:

  • This Agreement, along with any other policies or agreements incorporated by reference, constitutes the entire agreement between you and FriendsQuarters regarding the use of our services and supersedes any prior agreements, discussions, or communications, whether written or oral, related to the subject matter of this Agreement.

9.7 Force Majeure:

  • FriendsQuarters will not be held liable for any failure or delay in the performance of its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, labor disputes, and government actions.


By using FriendsQuarters’ services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions about this Agreement or our services, please contact us directly at

FriendsQuarters Enterprises Inc.
116 W Hastings Street (Unit 200)
Vancouver, BC, Canada
V6B 1G8

Phone: +1 604 800 9848
Email: admin@friendsquarters.com